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| GENERAL | 1. I saw products at the www.imusausa.com website, but I do not see prices. Where can I get prices and shipping rates?
The complete catalog with pricing, shipping and leading time information is located at our shopping site, www.CHEFLATINO.com. This website gives you the option to choose carrier shipping services such as ground, next day or three day options.
2. Can I order by phone with a money order or credit card?
To purchase IMUSA Products directly, you may choose to order online at www.CHEFLATINO.com. You can use MasterCard, American Express, Visa or Discover Cards.
3. Where can I purchase IMUSA products?
You can purchase IMUSA products at your local mass merchant, supermarket or specialty department stores.
4. Where can I purchase IMUSA products on-line?
You can visit www.CHEFLATINO.com to purchase all the IMUSA product lines.
5. Do my IMUSA products include warranty?
Yes, all IMUSA products have a 30-day warranty due to a manufacturing defect. However, the warranty will not cover product misuse. You will need to have a proof of purchase by an authorized retailer of IMUSA products.
6. How can I get spare parts for my Gaunaurd or IMUSA Small Appliance?
You can contact our customer service department at
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. Please be sure to provide the model number for the appliance in your request.
7. Where can I find recipes from IMUSA?
You may find exciting and delicious recipes by clicking on “recipes” in the navigation bar. Star chefs post new recipes so keep coming back to visit us and keep your kitchen unpredictable!
8. I am a retailer looking for information to purchase IMUSA products, how may I obtain a catalog?
If you are a retailer, we can provide you with a complete program for your stores. Contact our sales department at
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. You may also navigate the “contact us” section in the navigation bar, where further contact information can be found.
| | SERVING | 1. I have bought one of your tortilla warmers, but I do not know how to use it.
The IMUSA Tortilla Warmer is designed to be used in two ways for your convenience:
a) To put the tortillas inside the recipient and heat them up in the microwave for 10-15 seconds (depending on microwave cooking power).
b) Keep tortillas warm after taking them off your favorite skillet. Just heat the tortillas and place inside the tortilla warmer to keep them warm until you are ready to prepare taquitos or enchiladas or whatever your imagination desires.
If the second alternative is chosen, it is recommendable that once the tortillas are warm, they be covered with a sheet of aluminum foil and then placed inside the recipient. This maintains temperature, concentrates taste, and maintains texture of the tortillas.
2. Is the IMUSA Tortilla Warmer oven and microwave safe?
The IMUSA Tortilla Warmer it is not oven safe, but it is microwave safe.
3. Is your IMUSA Tortilla Warmer dishwasher safe?
Yes, the IMUSA Tortilla Warmer is designed for dishwasher use. Dishwasher Top Rack Recommended.
| | PRESSURE COOKERS | 1. How do I use the IMUSA Pressure Cooker?
For information on how to use your Pressure Cooker, please see the IMUSA Pressure Cooker Manual. Detailed hints, recipes and instructions can be found in this manual.
2. The IMUSA Pressure Cooker does not have any cooking recipes or instructions manual. How can I get one?
In some cases the product, due to factory error, does not bring a manual. For delicious, easy and quick recipes for your IMUSA Pressure Cooker, please see the IMUSA Pressure Cooker Manual.
3. Where can I find extra cooking recipes?
The IMUSA manuals come with a variety of recipes for rice, poultry, meat and desserts. Extra recipes can be found online for different kinds of meals and celebrations.
4. What is the working pressure for all the IMUSA Pressure Cookers?
The working pressure for all IMUSA Pressure Cookers is the same:
80kpa (11.6PSI)
5. Is your IMUSA Pressure Cooker ceramic stove safe?
Yes, the IMUSA Pressure Cooker is safe to use on ceramic and traditional stoves. When removing the pressure cooker from this cooking surface, it is recommended to lift it completely to avoid any scratching to the stove.
| | LEMON SQUEEZERS | 1. How do I use my IMUSA Lime/Lemon Squeezer?
Cut the lime/lemon in half. Place lemon half with the pulp side down. To squeeze: Press down both aluminum arms of the squeezer and extract all the juice.
2. Is the IMUSA Lime/Lemon Squeezer safe to use?
The IMUSA Cast Aluminum Lime/Lemon Squeezer has been tested in the US for lead and it is safe to be in contact with food. There is no risk when squeezing the juice from the lemons. The process is not only safe but the most natural way to obtain lemon juice.
| | CALDERO | 1. Is the IMUSA Cast Aluminum Caldero safe to use for cooking?
The IMUSA Cast Aluminum Caldero is NSF (National Sanitation Foundation) approved, which certifies that the content of lead in the Caldero is not harmful to humans and can be in contact with food.
2. Is the knob on the Caldero Lid oven safe?
The knob on the Caldero is Bakelite, therefore it will melt if put inside the oven. However, there are two things that can be done to avoid damage. First, the knob can be unscrewed for the time the Caldero is inside the oven. Secondly, it can be covered with aluminum foil to protect the knob and it will resist a max of 475°F.
Another easy way: When cooking with your IMUSA Caldero in the oven, remove the lid. Instead of the lid, cover it with aluminum foil and place it in the oven.
3. Is the IMUSA Cast Aluminum Pot safe to use on stovetop and oven?
Yes, the Cast Aluminum Caldero is safe to use on the stovetop and oven. It is designed to resist a temperature as high as 475°F.
4. The plastic knob on the IMUSA Caldero Lid has broken and I need a replacement.
Replacements are sent at no extra cost by mail. Contact our customer service department at
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.
5. How many quarts of capacity does the IMUSA Caldero have?
All the IMUSA Calderos are measured in centimeters due to the wideness of the body of the pot and not the filling capacity. However, the capacities in quarts are:
18CM = 1.6QT
20CM = 2.0QT
22CM = 2.6QT
24CM = 3.7QT
26CM = 4.8QT
30CM = 6.9QT
36CM = 11.6QT
6. How can I season the IMUSA Caldero for the first time?
Before using your IMUSA Caldero for the first time, put any cooking oil inside the Caldero. Place this cookware in the stove top at medium high heat. When high temperature is reached, remove it carefully from the stove and let it cool down. Rinse with warm soapy water until grease is removed.
| | ENAMEL | 1. Is the IMUSA Enamel Dutch Oven ceramic stove safe?
Yes, the IMUSA Enamel Dutch Oven is safe to use on ceramic stove top. The pots are traditionally manufactured in Peru and Mexico and their adequate weight does not affect their usage.
| IMUSA CAST ALUMINUM CASSEROLE
| 1. Is the IMUSA Caldero Oven safe?
The IMUSA Caldero is safe for a stove top or for an open faced outdoor grill. The lid, however, is not oven safe. The phenol knob will melt under the intense heat from the oven.
2. How Do I season my Caldero?
With a towel or cloth, apply vegetable or olive oil to the inner walls of the caldero. Afterwards, add ½ cup of the selected oil to the Caldero. Place on a stove top and cover the caldero. Heat the Caldero at a medium temperature for about 30 minutes. Remove from the heat and let cool. Then, remove oil and wipe with a clean towel removing all oil excess. You are ready to cook!
3. What if my Caldero turns black or dark brown on the outside?
This is a natural occurrence over time due to repeated use and direct exposure to flames.
4. What Utensils do I use with my Caldero?
When cooking with a Caldero, you can use both metal and plastic utensils. If you purchase a nonstick-coated Caldero, we only recommend nonstick-safe utensils such as silicone, nylon or plastic.
5. How do I clean and take care of my Caldero?
We recommend cleaning your caldero with warm water and mild detergent.
| IMUSA NONSTICK COOKWARE
| 1. How do I clean my nonstick IMUSA Pan?
You should clean your nonstick IMUSA pan with warm soapy water and a non-abrasive sponge.
2. Are my IMUSA Nonstick Pans dishwasher- safe?
Some of our IMUSA pans are dishwasher-safe, but please refer to the instructions found on the label. If you are going to use your dishwasher, we recommend using a mild detergent.
3. What is a recommended temperature to cook in my IMUSA pan?
Our IMUSA pans are designed to evenly distribute the heat allowing you to cook at a low to a medium temperature and prevent any food from burning or scorching.
4. What cooking utensils should I use with my IMUSA pan?
When cooking on a nonstick surface, we recommend using a silicone, nylon, wood or plastic utensil to prolong the life of the nonstick. Never use metal utensils or knives when cooking with an IMUSA nonstick pan.
5. Can I season my IMUSA nonstick pan?
When you season your pan, you are actually creating a coating on it. Season your IMUSA nonstick pan by heating it at a low temperature for about 30 to 40 seconds and remove from the heat. Then place one tablespoon of vegetable oil on the pan and with a paper towel rub over the entire surface of the pan. Repeat as needed. | IMUSA Cast Iron
| 1. What are the benefits of IMUSA’s cast iron cookware?
IMUSA’a line of cast iron cookware is almost indestructible- it’s nearly impossible for it to wear out, warp, chip, dent, scratch or break. This makes it a famous piece to pass down through the family. Many seasoned chefs also argue that cast iron has incomparable heat distribution. IMUSA’s Cast iron cookware gives you even heat without hot spots or burnt food. IMUSA’s line of cast iron pieces is also versatile as it is used in the oven, stove, grill and even camping. Then there’s the undeniable taste IMUSA’s cast iron pieces create while also making nutrient-rich food. Lastly, cast iron is the natural way to cook fat free while remaining non-stick!
2. Is the iron in cast iron cookware a health hazard? How will this affect me?
It has been proven that cast iron cookware releases iron into to foods that are being prepared and thus, into your body when eaten. Moist acidic foods, such as applesauce and tomato sauce, have great increases in iron content when cooked in cast iron. These effects are less obvious in foods that are cooked quickly or that remain static while being cooked. So what does this all mean? Cooking in cast iron can actually provide you with a crucial element to your body. The iron in cast iron cookware is no different than the iron that flows through your veins. The body needs iron to carry oxygen from the lungs to the rest of your body, so low iron means poor oxygen circulation. 30% to 35% of Americans have iron deficiency – women, athletes and caffeine consumers being highly affected. Cooking in cast iron can be an inexpensive way to consume this element so vital to your health. Although it is possible to consume an excess of iron, it is highly unlikely that cooking on cast iron will bring a person’s iron to an unhealthy level.
3. Food sticks to my cast iron cookware. Is this normal? What can I do?
Food is not supposed to stick to your well-seasoned IMUSA cast iron piece. You will need to re-season the material so food will not stick. To find information on how to re-season your cast iron, refer to the cast iron manual.
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