Faq

FAQ

1. Can I put my piece of cookware in the oven?

Yes, you can use it inside the oven if the item has aluminum or stainless-steel handles. If the handle has Bakelite, it is not oven safe. 

PLEASE DO NOT PLACE ANY GLASS LIDS OR ALUMINUM LIDS WITH BAKELITE KNOBS INSIDE THE OVEN.

2. Do I need to use oil or butter for cooking or frying in my non-stick Pan/Pot?

We recommend using a very minimal amount of oil or butter to prolong the life and performance of the non-stick coating.

3. Can I use oil sprays?

Cooking sprays are not recommended for use on non-stick cookware since sprays burns at lower temperatures and will damage the non-stick coating of your product.

4. How do I clean my cookware?

First, allow your cookware to cool down before cleaning. Avoid placing the hot cookware under cold water to avoid any deformation or warp. Then clean the piece of cookware in warm soapy water with a soft sponge or cloth. Avoid abrasive sponges or pads.

5. Can I place my cookware in the dishwasher?

It is not recommended to place any cookware in the dishwasher specially cookware with nonstick or ceramic coating. The combination of hard water, dishwasher detergents, and extreme temperature can damage nonstick coatings, exterior coatings, or can potentially stain your cookware.

6. How do I clean the interior of my pan?

We recommend that you use a warm water and a soft dishcloth or sponge to clean your pan.

7. My frypan’s non-stick surface is scratched, is it a problem?

Small scratches on non-stick coating won’t affect the performance of the pan.

8. Nonstick Cookware Tips - Are there any guidelines for using non-stick cookware?

Remember, high heat should not be used with nonstick cookware, other than for very short periods of time. High heat is not needed because our cookware heats up extremely well at lower temperatures; therefore, we recommend cooking on low to medium heat.

9. Metal Utensils & Nonstick Cookware - Can I use metal utensils on my non-stick cookware or bakeware?

We recommend that you use nylon, silicone, or wood utensils on your non-stick cookware. Metal utensils are not recommended and can scratch or damage your nonstick coatings. Scratches on your nonstick coating are not covered by our warranty. Always follow the use and care instructions included with your cookware packaging.

10. Why is my Arepa dough not cooking properly?

Note - if the flour mixture is expanding excessively, it’s because of the amount of dough placed on the non-stick cooking plates. Instead, try placing less dough and follow instruction in our manual.

11. At what max temperature should enamel or aluminum cookware pieces be place inside the oven?

The temperature should not accede 350 °F for as long as the handles are not made of Bakelite material.
PLEASE DO NOT PLACE ANY GLASS LIDS OR ALUMINUM LIDS WITH BAKELITE KNOBS INSIDE THE OVEN.

12. How many times do I have to season my carbon steel wok before using it for the first time?

Seasoning can vary from person to person. It is very important to use a stainless-steel sponge to remove the factory coating. It may take some time to remove. We recommend that you continue to scrub until you see the Protective coating is removed. Please repeat the entire seasoning process more than once to assure that the wok is good to be used. If you need the instructions, please contact us.

13. How is the Light Cast Iron different than normal cast iron?

Unlike normal cast iron cookware, light cast iron has some different characteristics. The main characteristics are the pre-seasoned coating, thinner walls, and riveted handles that contribute to reduction of its’ weight.

14. How do I remove the glue residue from the Packaging/Sticker?

This is not very common but if you need to remove any residue from our labels please use oil or vinegar. Apply any cooking oil onto a paper towel, then lay that towel over the residue. Leave it for a few minutes and then use plastic scraper to try to remove it. Also, vinegar can be very helpful because when you diluted it with water, it becomes a solution that works perfectly when removing glue residue. Leave the item for a couple of minutes with water and vinegar and then throw out the solution. Be sure to use a plastic scraper and try to remove it gently.

15. Where do I get replacement parts?

Contact customer service for any replacement parts inquiry. Please know that parts will only be send if item is under warranty.

16. Why did my wok turn brown after seasoning?

It’s perfectly normal for the wok to change colors after seasoning process.

17. Why is my wok rusting?

Seasoning can prevent the item from rusting. Please know that rusting is usually caused by moisture left on the product. The speed that wok rusts is relative to its’ environment due to the heat and humidity present. Apply a coating of oil with a paper towel before storing the item. Please follow the use and care instructions on the packaging to season your wok properly.

18. Why does my single burner keep turning on/off?

It’s totally normal for the heat to cut off and on to maintain an even temperature and to protect the product from extreme temperatures. Always remember that if the electric outlet used has other appliances connected to it, the electric burner may not operate properly. It should be operated on a separate electrical outlet from the other appliances.
It’s very important to keep in mind that this item shouldn’t be use for more than 60 minutes in a 2-hour period as indicated in the manual.

19. What are Cast Aluminum Calderos?

The aluminum material goes through a die casting process which is how the caldero is made.

20. Why is my aluminum pot staining?

This is normal wear and tear on any natural aluminum cookware because of its raw aluminum construction and the natural properties of water. We do recommend hand washing only, depending on soft and hard water (nutrients in water) discoloration can appear. Also, keep in mind that uncoated aluminum will develop black stains from contact with acid foods like tomato products and most types of fruits. With long cooking times, or if allowed to stand in bare aluminum pots, acidic foods can eat away the surface of the soft aluminum.

21. Why did my cookware warp/deformed?

Extreme temperature changes can warp your pan so don’t put hot pans in the sink with cold water. We recommend that the cookware is never left without any food or liquid while on the stove.