Contact Us

We would love to hear from you. If you have a question, comment, or a recommendation that will help us help you, please send us a note using the contact info below.

IMUSA USA, LLC
6000 N.W. 97 Avenue
Unit 26 Doral, Florida 33178
(DO NOT send returns to this address)

Write Us

Customer Service: customerserviceimusa@groupeseb.com
Sales: salesimusa@groupeseb.com
Social Media: socialmediaimusa@groupeseb.com

Call Us

Toll Free: 1-800-850-2501
Phone: 305-640-3000
Fax: 305-640-4555

Business Hours:

Monday-Friday: 8:30am – 5:30pm EST


Service, Replacement & Parts Information

If you have questions regarding the operation of your IMUSA appliance or need replacement parts, contact us by any of these methods:

Write us or Call us using the contact information above

Inquires will be answered promptly by telephone, email, or letter. When writing, please include a phone number.

When contacting the Customer Service department, please specify the model number, place & date of purchase, and provide a copy of the receipt for product.

For customers looking for replacement parts, please browse our spare parts representative www.kitchenest.com

 


Limited Warranty

IMUSA Limited Warranty covers 90 days after purchase and is valid only for the following:

  • Manufacturer defects in materials or workmanship. Returns will only be accepted if due to a manufacturer defect and will not be accepted after 90 days from date of purchase. Returns will only be accepted with original receipt.
  • The following product categories: Cookware, Kitchen Gadgets, and Small Appliances

This warranty does not cover:

  • Product misuse, abuse, negligence, accident, repairs, alterations, or lack of maintenance.